Responsible Gaming

Gambling should be a fun pastime, and not a means to generate an income. Whilst the majority of people are able to treat gambling as a pastime activity and spend only what they can afford to risk, some cannot. In order to maintain control of your gambling habits we remind you to always consider the following:

• Gambling should be done in moderation and seen as an entertaining pastime, not as a way of making money.
• Avoid chasing your losses — there will always be another day.
• Only gamble when you are in a position to cover potential losses.
• Keep track of the amount of time you spend gambling and make sure to monitor the amount of money spent.

Should you need a break from gambling, you can contact us via support@swedbet.com. The Self-exclusion is a good tool to use if you feel that you are losing control of your gambling habits. If you need to talk to someone about any concerns you may have about your gambling habits, please contact one of the organizations under the support organizations section further down on this page.

Below are a number of questions you can ask yourself. Depending on your answers, you can get a better overview of your gambling and if you are at risk of having or getting a gambling addiction. We ask you to try to answer these questions as honestly as possible.

• Have you ever neglected work, studies, or other responsibilities because of gambling?
• Has gambling ever caused problems in your family or personal relationships?
• Has gambling negatively affected your reputation or social life?
• Have you ever felt guilty or regretful after gambling?
• Have you gambled in an attempt to recover financial losses or solve financial difficulties?
• Has gambling negatively affected your motivation, ambition, or productivity?
• After losing, have you felt a strong urge to return quickly to recover your losses?
• After winning, have you felt a strong urge to continue gambling to win even more?
• Have you ever continued gambling until you had no money left?
• Have you ever borrowed money to finance gambling activities?
• Have you ever sold personal belongings to finance gambling?
• Have you ever prioritized gambling money over essential expenses?
• Has gambling caused concern regarding your own well-being or that of your family?
• Have you ever spent more time gambling than originally planned?
• Have you used gambling as a way to escape stress, anxiety, or personal problems?
• Have you ever considered dishonest or illegal actions to finance gambling?
• Has gambling caused sleep problems, stress, or emotional distress?
• Do arguments, frustration, or disappointment make you want to gamble?
• Do you use gambling as a way to celebrate achievements or improve your mood?
• Have you ever felt hopeless or experienced harmful thoughts because of your gambling?

If you have answered yes to at least seven questions, there is a great risk that you are at risk of having a gambling addiction. Although your answers to the questions above cannot diagnose you, we do offer options if you want to stop gambling.

We provide a self-exclusion facility which can be activated by contacting support@swedbet.com. Self-exclusion means that your account will remain closed for 1 month, 3 months, 6 months, or indefinitely.

Should you decide to self-exclude, we encourage you to consider extending your self-exclusion to other remote gambling operators where you have an active account. Any undetermined bets at the time of your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings will be paid out.

To reopen your account, a written request must be submitted to support@swedbet.com after which we will help you return to the website with our standard procedure.

On top of your self-exclusion, we also recommend installing software that allows you to block your internet access to gambling websites. Filtering systems can be found in the last section of this page.

It is illegal for anyone under the age of 18 to open an account or to gamble at SwedBet, and we treat this responsibility very seriously. We carry out age verification checks on all customers where payment methods are available to persons under 18 years of age and also make random age verification checks on customers.

Please note that anyone under the age of 18 using the site will have any winnings forfeited and risk being reported to the authorities.

Filtering solutions allow parents to regulate their children’s access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing gambling websites. If you share your computer with friends or family who are under the legal age to gamble, or have requested self-exclusion from gambling sites, please consider filtering solutions such as:

• Spelpaus.se — National self-exclusion service operated by the Swedish Gambling Authority.
• Stödlinjen — Swedish national support line for gambling-related issues.
• Spelberoendes Riksförbund — Swedish organization supporting individuals affected by gambling addiction.